Legal
Privacy Policy
We respect your privacy and are committed to protecting the information you share with us when you request a quote, upload documents, or contact our team.
Questions about privacy or document handling?
Call (360) 936-7196 or use the quote/contact pages.
Supreme Trucking Insurance and AIC Insurance Agency (“we,” “us,” or “our”) respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, and protect information when you visit our website, request a quote, upload documents, contact us, or use our services.
By using our website or submitting information to us, you agree to the terms of this Privacy Policy.
1. Information We Collect
Recruitment applications
When you apply to work with Supreme, we collect your name, email, optional phone and introduction, the role you select, your PDF resume, and your assessment answers. Drafts and completed applications are stored privately for review by authorized agency owners. An essential browser cookie connects you to your saved draft for seven days; expiry of that cookie does not delete the application record. Drafts and submissions remain in agency records until removed through an owner-managed process. Contact info@supremetruckinginsurance.com with access or deletion requests.
The assessment is a preliminary discussion tool, not a validated hiring test or an automated hiring decision. Resume and assessment pages are excluded from website analytics, heatmaps and AI chat processing. Private storage and email providers support this workflow; email notifications link to the protected owner workspace rather than including your resume or answers. Do not submit government identifiers, medical information or banking details.
We may collect the following categories of information:
A. Information You Provide
When you contact us, request a quote, upload documents, or otherwise communicate with us, we may collect information such as:
- Name
- Company name
- Email address
- Phone number
- Mailing address
- DOT number
- MC number
- Driver information
- Vehicle or fleet information
- Policy details
- Loss run information
- Insurance history
- Other information relevant to providing insurance quotes or related services
B. Documents You Submit
If you upload or send documents to us, we may collect files such as:
- Declarations pages
- Loss runs
- Driver lists
- Vehicle schedules
- Applications
- Certificates request information
- Other insurance-related documents
C. Automatically Collected Information
When you use our website, we may automatically collect limited technical and usage information, including:
- IP address
- Browser type
- Device type
- Pages visited
- Time spent on pages
- Referring website
- General analytics and diagnostic information
D. Optional Website Analytics
Our optional analytics notice lets you accept both Google Analytics and Microsoft Clarity, decline both, or open Settings to choose each separately. You can change or withdraw your choices using Analytics preferences in the footer. Both choices start off for new visitors. Permission previously given for Google Analytics does not enable Clarity. Requesting a quote does not grant analytics permission. Global Privacy Control or Do Not Track keeps both off.
Google Analytics
With your permission, we use Google Analytics to measure website visits and whether requests are successfully submitted. This uses analytics cookies. Our Google Analytics events do not include your application answers, contact details, DOT number, or VIN. We remove URL query parameters and fragments from the page addresses sent to Google Analytics and do not enable Google advertising personalization.
Google Analytics does not load until you allow it. You can decline or withdraw permission using Analytics preferences in the footer. We also keep Google Analytics off when your browser sends Global Privacy Control or Do Not Track. This preference applies to Google Analytics, not to the information you submit to request our services or to other third-party services on the site.
Learn more about how Google uses data from partner sites.
Microsoft Clarity Heatmaps
Only after you allow Clarity through Accept all or its individual setting, we use Microsoft Clarity to understand clicks, scrolling, device/browser information and interactions through heatmaps and masked session replays on selected public marketing landing pages. Clarity may use analytics cookies; we do not grant advertising storage permission. Clarity does not load when permission is declined or missing.
We mask page text and do not install Clarity on quote, application, contact, upload, account or administrative pages. Recording ends before you open the assistant, follow a link, enter a text field, or navigate within the site, and does not restart in that document. We also exclude visits with query parameters, fragments, or potentially private referring page addresses. This intentionally limits the journeys shown in Clarity.
You can withdraw permission in Analytics preferences. We then stop recording and remove Clarity first-party cookies; this does not erase information already sent to Microsoft. Learn about Microsoft's processing and retention in the Microsoft Privacy Statement.
Instant Indication Requests
When you click Get instant indication, the details you submit are emailed to our team even if you do not continue to a full application. They include your DOT number and operating choices, a public DOT company match when available, the illustrative range, submission time, and an approximate device, browser and operating-system category. Device information is not used to identify you. We do not include raw IP addresses or a unique device fingerprint in this notification.
Contact details are optional. If you select agent follow-up and provide a name, phone or email, we use those details to respond about this estimate. That choice does not enroll you in automated marketing or text messages. Marketing SMS permission, if you want to give it, is a separate optional checkbox and mobile-number field. Typing into the indication form without submitting it does not send those entries to our team. Technical request information may be used briefly for abuse prevention.
Regional Homepage
Our hosting provider may supply an approximate country and state based on your connection. We use only that coarse region to suggest a homepage scene and wording. This feature does not request GPS access, store your IP address in our lead database, or determine your business location, insurance eligibility, or pricing. Network routing and VPNs can make the suggestion inaccurate.
The homepage scene is automatic. When a region is unavailable, we show the national view. We do not save a manual homepage state selection. Regional pictures are hosted by us, so this feature does not send your visit to an external image provider.
Website AI Assistant
The optional AI assistant answers general questions about our services and quote preparation. After you agree to AI processing and send a question, that message and limited recent conversation context are processed through Vercel AI Gateway and an OpenAI model to generate a response. AI responses may be inaccurate and do not provide a quote, bind coverage, or replace an agent's review.
Do not put sensitive personal information, driver documents, payment details or passwords into chat. We attempt to remove common email, phone, VIN and Social Security number patterns before AI processing, but this is not complete anonymization. The website does not save chat transcripts to its lead database or analytics. Conversation text is kept in the open page until you clear it or reload; service providers may process and retain request information under their applicable terms and privacy practices.
The separate quote and callback forms send the information you confirm to our agency and its intake systems, not to the AI model. Asking a chat question alone does not submit a quote request, authorize a callback, or give marketing SMS permission. Document uploads and customer portal access are not available inside this chat. We use temporary, pseudonymous request counters to limit abuse and AI usage.
2. How We Use Your Information
We may use your information to:
- Provide quotes and insurance-related services
- Review submissions and supporting documents
- Communicate with you regarding quotes, policies, renewals, certificates, and service requests
- Respond to inquiries and customer support requests
- Match your submission with carriers, wholesalers, brokers, or other relevant service providers
- Improve our website, services, and operations
- Maintain security and prevent fraud, abuse, or unauthorized activity
- Comply with legal, regulatory, and recordkeeping requirements
3. How We Share Information
We do not sell your personal information.
We may share your information when reasonably necessary for business purposes, including with:
- Insurance carriers
- Underwriters
- Brokers or wholesalers
- Service providers or vendors who support our operations
- Legal, regulatory, or government authorities when required by law
- Other parties when necessary to protect rights, prevent fraud, or comply with legal obligations
We share only the information reasonably necessary for the applicable purpose.
Mobile numbers, SMS opt-in data and consent are not sold or shared with third parties or affiliates for their own marketing. Service providers may process them only as needed to support our communications and recordkeeping.
4. Communications and Marketing
We may contact you by phone, email, or text regarding:
- Quotes
- Policy-related updates
- Renewals
- Certificates
- Service requests
- Important business communications
We may also send marketing or promotional communications where permitted by law. You may opt out of marketing emails at any time by following the unsubscribe instructions in the message or by contacting us directly.
Marketing text messages from Supreme Trucking Insurance about quotes, renewal options and related insurance offers require your separate optional SMS consent. Entering a phone number or submitting a quote or callback request does not provide that permission. We keep the submitted choice, SMS number, exact disclosure and version, source form, reference and receipt-time evidence in our agency records and notification emails. This checkbox does not grant permission for marketing calls or other businesses to market to you.
Message frequency varies; message and data rates may apply. SMS consent is not a condition of purchasing insurance, requesting a quote or viewing an estimate. Reply STOP to opt out or HELP for help. You can also ask us to stop by phone or email. See our SMS Terms for details.
5. Data Security
We use reasonable administrative, technical, and physical safeguards designed to protect the personal information we collect against unauthorized access, use, alteration, or disclosure. Access to personal information is limited to authorized personnel and service providers who need it for legitimate business purposes.
However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
6. Data Retention
We retain personal information for as long as reasonably necessary to:
- provide requested services
- maintain business and compliance records
- resolve disputes
- enforce agreements
- comply with applicable legal and regulatory requirements
7. Your Privacy Rights
Depending on applicable law, you may have the right to request access to, correction of, or deletion of certain personal information we hold about you. You may also request that we limit certain communications or withdraw consent where consent is the basis for processing.
To make a request, please contact us using the contact information below. We will respond as required by applicable law.
8. Third-Party Links
Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of those third parties. We encourage you to review their privacy policies separately.
9. Children’s Privacy
Our services are not directed to children under 13, and we do not knowingly collect personal information from children.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, business operations, or legal obligations. Any updated version will be posted on this page with a revised effective date.
11. Contact Us
Dmitri Omelco
AIC Insurance Agency / Supreme Trucking Insurance
201 NE Park Plaza Drive, Suite 110
Vancouver, WA 98684